For all customer service issues fill out the form above.

To place an order call +1(877) 473-7675 or +1(888) 778 4437.

You can pay using your Credit and Debit Cards. Moreover, you can pay us through e-Check, Wire Transfer.

Tracking numbers are usually available within 2 to 3 BUSINESS DAYS after placing your order. (On some orders it may take longer than 3 days) All tracking numbers are e-mailed to the e-mail address you provided at the point of sale.

Ground orders are usually delivered in 3 to 7 business days. Some orders may take longer than 7 days. Truck freight orders are usually delivered in 7-14 business days. All truck freight deliveries will be scheduled through the shipping carrier with the customer and need a valid daytime phone number. Please be aware that overnight orders placed on Friday will be delivered Monday with the exclusion of a holiday. We do not offer delivery on Saturday, Sunday or holidays.

We do accept order cancellations but the charges for restocking and handling will be charged from your credit card.

You need to connect with us and share the issue with the customer support agent (we will contact the warehouse so please allow extra time to respond)
We DO NOT Accept Returns on OPENED Electrical and Electronic Parts – No Exceptions If you plug in the part or open or tear or unseal the plastic or shrink wrap on an electrical or electronic part you CAN NOT return the part for any reason. Instead of using proper diagnostic procedures, some people resort to trial-and-error parts swapping when they don’t know how to fix an electrical problem. When parts they have installed do not fix their problem, they want to return them and try something else. Electrical parts are easily damaged by improper installation or testing therefore we cannot accept returns on these items unless they are NOT plunged-in, opened or unsealed.

No, all the accessories in the used will not be there. In used car parts industry, you’ll not get the accessories with the used engine. You need to purchase the accessories separately or you can use your existing engine’s accessories in the engine which you are purchasing from Motor Tiger.

All orders are shipped no signature required. Please be aware that orders ONLY ship on business days; we do not offer weekend or holiday delivery. Most orders are shipped within 2 to 4 business days, subject to availability, weather, and vendor delays; please note some orders may take longer to ship. Tracking numbers should be emailed to you within 1-3 business days, some tracking numbers may take longer to update. Most standard shipping orders are delivered within 3-7 business days, subject to availability, weather, and vendor delays. Most Truck freight orders are delivered within 7-12 business days. All of the timeframes listed above are estimates only. In some cases tracking updates and shipping times will be longer then stated.

We do ship outside the United States. We ship to the Continental 48 states. On some products shipped by air freight we can ship to Alaska and Hawaii. We do ship to Canada, Guam, Puerto Rico, or to any international destination.

We collect sales tax in all the states required by law.

We do not ship to PO Boxes. You will need to provide a physical shipping address.

If you refuse your order you must send us a support ticket as soon as possible to inform us that you refused your order. If the order cancelled/refused, restocking and handling charges will be charged from your Credit Card i.e. 25% of the total price. Refunds for refused orders usually take longer than normal. (Sometimes up to 1 to 3 weeks)

Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.

If your order arrives damaged or opened, immediately tell the driver that you are refusing the package due to damage. DO NOT accept the package. If a damaged or opened package has been left in your absence, you will have to contact the shipping company. You have 24 hours to notify us that you received a damaged product. We will not accept responsibility for any damaged claims after 24 hours. No exceptions.
Please be aware that we are not responsible for losses that occur as a result of packages being left in your absence. It is your responsibility to have someone present at time of delivery. You can contact us via cs@motortiger.com or you can call us at +1(877) 473-7675 or +1(888) 778 4437 to obtain a tracking number to find out exactly when delivery is scheduled to your home or place of business. If your package is left by the shipper unsigned, or signed fraudulently and ends up lost you will not be reimbursed for freight or parts. We can, however, file a lost or damage claim with the particular shipper, but their decision is solely based on their information and findings. First, check around your property for any packages that may have been placed out of sight. Second, check with your neighbors to see if your package was accidentally delivered to their residences. If you still cannot locate the package, you will have to call the shipping company, and they should send the driver back out to your residence within 24 hours. If the driver cannot locate the package, a claim will be initiated with the shipping company. Claims take approximately 30 days to settle. We are not responsible for replacing any lost orders while your claim is processing. All replacement parts will have to be reordered until your claim is settled.


Most return refunds are processed within 14 days or less after the warehouse receives them back. Some refunds may take longer. Credit card refunds may take up to 2-5 business days to show up on your statement AFTER we process the credit. This is beyond our control. All refunds are applied in the same manner you paid (e.g., if you paid with a check, you will receive a check refund). You should receive an e-mail the day your refund is processed.


No, all products must be returned and reordered.

We cannot accept returns on any part that has been damaged due to incorrect installation.

We cannot accept returns on any part that is missing parts, hardware, or instructions.

Manuals cannot be returned if opened under any circumstances. If you opened the shrink wrap, we cannot offer it again.

All items must be in new resalable condition. We cannot accept items that have been used, installed, or disassembled.

We do not cover any expenses that occur as a result of the installation of a defective product. This includes, but is not limited to, rental car coverage, towing costs, labor, and storage fees.

We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

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