Below is the list of FAQ’s which can help you to know about our Shipping Policy:
If you want to contact us, you can go to our contact us page and fill the form. For placing an order call
Tracking number is available within 2 to 3 business days after you place your order. Some orders take longer than 3 days to generate a tracking number. The tracking number is emailed to the E-mail address that you provided us while making your purchase.
Ground orders mostly get delivered in 3 to 7 business days. But some orders take longer than 7 days to be delivered. Truck freight orders might be delivered in 7-12 business days. The deliveries of truck freight orders mainly get scheduled through shipping carrier and required a valid phone number of customers.
If you have opted for overnight or 2 days delivery that it is not guaranteed and it means arrangements will be made to ship with use of that service. Make yourself aware that your overnight order placed on Friday will be delivered to you on Monday. We do not offer delivery services on Saturday, Sunday or on government holidays.
We do not accept order cancellations because we mostly package products within an hour of ordering which the reason we don’t have any policy to cancel orders. We initiate the process of order as soon as possible.
Please fill out the form given on contact us page. As soon as possible we will contact the warehouse so please allow us with extra time to respond.
You can pay using your.
All the orders which get shipped need any signature. Please be aware that all orders are shipped on business days only. We do not provide weekend or holiday delivery. Usually, we shipped within 1 to 2 business days, subject to availability, weather, and vendor delays. Some orders may take time to be shipped. You will get your tracking number on your email within 1-3 business days but some tracking number takes time to update. All of the timeframes listed above are estimates only. In some cases tracking updates and shipping times will be longer than stated.
We do not ship outside the United States. We only ship to the Continental 48 states. Some products have been shipped by air freight can be shipped to Alaska and Hawaii. We don’t ship to some destination namely Canada, Guam, Puerto Rico, or any international destination. Also, we do not ship to freight forwarding companies or hotels.
Yes, we charge a 6.875% sales tax in the state of New York.
Do you ship to PO Boxes?We don’t ship to any PO boxes so you are required to provide us with a physical address for shipping.
We do not provide hardware as well as does not have the capability to send any missing pieces. If you missing with some hardware pieces, then you need to return complete part else you can purchase hardware from a local store. If you are missing with the important hardware piece then you can return the whole kit. We cannot provide you that missing item by breaking another kit.
If you refuse your order you need to send us a support ticket as soon as possible which states that you refused your order. The refunds for the refused order take longer time than normal.
Make yourself know that we are not responsible for any losses took place and packages being received by someone in your absence. It is your responsibility to make some available when delivery takes place.
You can contact us via the support form available on our website and obtain a tracking number to investigate when delivery is done to your home or business area. If the shipper fails to take a sign of your package or fraudulent sign is there then we will not be reimbursed for parts.
We can only file lost or damage claim with specific shipper but the decision is completely based on their findings and information. Initially, check nearby your property for the package that has been shipped. Secondly, check in your neighbor area if the package has been accidentally shipped to their residence. Still, if you are not been able to locate package then you need to call shipping company such that they can send their shipper to your residence within 24 hours. If Shipper is not able to locate package then claim will be initiated by the shipping company and this whole process will take maximum 30 days. While your claim gets processing we are not responsible for any of the replaced or lost orders. All the replacement parts will be ordered again until the claim of yours get settled.
If the order you receive is damaged or opened. Instantly tell this to a shipper that you are refusing this order due to the damage found. But if the damaged or opened order is delivered in your absence then you need to contact a shipping company. You only get 24 hours to give us the information about receiving of damaged product. We will not take any responsibility of damaged claim after 24 hours.
No, all products need to return and ordered again.
If you return the product back on return address available on a box without providing RMA number, then you will not get the refund until you provide us with valid return tracking number. If you provide us with return tracking number then we will take a week time to locate your return. If we are not able to locate your return and you do not provide us with an RMA number your credit will not be issued.
We do not accept the returns of any damaged part done while doing an installation.
We do not accept a return of any missing part, instructions or hardware.
The manuals cannot be returned if they are opened in any situation. If you open shrink wrap we will not offer it anymore.
We do not accept the return of the package after it is installed.
We don’t cover any kind of expenses which take place as a result of the installation of the product which gets damaged due to the wrong installation.
Our catalog is consisting of a comprehensive range of domestic and import product of performance parts, replacement parts, and accessories. With this large offering, we make use of third-party vendors and manufacturers to complete our orders.
In a situation where a product is listed with some wrong rate due to some typographical error or mistake made in the pricing information being received from our supplier. At Motor Tiger, we hold the right to cancel or refuse any of the order being placed for the product listed with the wrong price. We also hold right to cancel such order whether the order is confirmed or not.
You can pay using your credit and debit cards. Moreover, you can pay us through PayPal, E-Cheque, wire transfer.
We do only ship to USA and North America. We don’t ship to destinations namely Canada, Guam, Puerto Rico, or any international destination. Also, we do not ship to freight forwarding companies or hotels.
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